Hardly a day goes by when I am not using my trusty Garmin 910XT, although recently my old friend has been a bit poorly!
Unfortuately the elevation data has been very suspect. I go out for a 45min run and from my data it looks like I have climbed the Alpes. Garmin Connect and Strava are good at correcting the elevation data but it is a bit of a bore and I don't like my equipment to be faulty.
I tried to reset the watch and followed all the instructions to put it right but with no avail. Yesterday I decided to call Garmin for assistance.
I did have to wait approx. 25mins in the phone queue but when I finally got through to someone I was most impressed. They quickly listened to my concerns and then took me through a few tests on the watch, when I had to press a series of buttons and read out the data to them.
Within a couple of minutes they confirmed that little could be done and the only option was to send the watch to Garmin. I did go to the trouble of registering the watch on the Garmin website, albeit a little time after I purchased it through Wiggle. I had kind of expected Garmin to say the watch was out of its warranty and I had a nasty bill to pay. Fotunately those nice people at Garmin confirmed they would send a new replacement as soon as they receive my watch - what a service!
The only problem is that I will be without my dear friend for a few days. I am sure I will cope but it certainly will be missed.
One interesting point - my Garmin 910XT can talk to my Samsung Galaxy Note 3 via ANT+ and an Android App called ST uploader. So before sending it back I downloaded this morning's tempo set to Strava - magic!
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| My Garmin 910XT - all boxed up for shipping |
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